Senior Manager - Background Verification
- Not Available
- 5 - 10 years
- India
- 1 month ago
- Email to a friend
- Report this job
Job Description
Job OverviewThe Senior will be responsible for playing a key role in operation management for verification service for existing and prospective clients. This role involves ensuring team delivers as per agreed SLAs, timely reporting, compliant addressal and enquiry management, collaborating with internal stakeholders across operations, finance, quality, IT, and other departments to deliver accurate and timely insights for client and internal reporting. The role will involve ensuring monthly billing as per cases processed and reconciliation of counts for invoicing purposes.
Duties & Responsibilities
Job Description
Strategic Reporting and Data Analytics
Monitor Key Performance Indicators (KPIs) to track the performance.
Liaison with the verification services partner with respect to process adherence required and timelines.
Assist with enhancing verification capability by identifying new solution, new vendors etc.
Set out quality standards for various operational areas, ensuring minimization of TAT and insufficiencies.
Train & monitor performance of the team members to maintain excellence in the process operations.
Manage and adhere to the ISO objectives of the department with respect to productivity, utilization, accuracy & customer satisfaction
Create reports and MIS to effectively communicate insights to key stakeholders.
Prepare and maintain MIS for daily/ weekly/ monthly reconciliation of numbers for business and for invoicing purposes.
Ensuring minimization of errors & mitigation of risks through constant monitoring.
Drive internal & external customer satisfaction.
Stakeholder Engagement and Process Optimization
Establish and maintain contact with various internal departments, ensuring delivery on operational requirements.
Manage internal processes on behalf of client governments, including reporting, compliance, customer support.
Tender and Proposal Management
Compile documents and data required for bid preparation, working in collaboration with departmental stakeholders.
Compliance, Brand Management, and Market Intelligence
Ensure compliance with the companys information security policies and procedures.
Enhance the companys profile and brand image through strategic initiatives and sustained business development efforts.
Develop a comprehensive understanding of the business landscape, including market share and potential, to align strategies with business goals.
Conduct market intelligence activities to stay updated on industry trends, competition, and emerging opportunities.
Environment, Social & Governance
Promote judicious use of natural resources.
Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.
Anti Bribery Management Systems (ABMS)
Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
Understanding of ethical standards and the importance of integrity in business practices.
Education
Graduate/Postgraduate or Global Equivalent degree.
Experience
+5 years of relevant work experience.
Experience in the verification services industry.
Expert (advanced level knowledge and usage) of Microsoft Excel, Pivot tables, Graphs.
Expert in Client Servicing and relationship Management
Expert ability to do data mining
High proficiency in data management and use of databases.
Ability to combine, analyze and present data from different sources/databases.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time
Contact Details:
Company: Not AvailableLocation(s): India
Keyskills: data management data analytics data mining pivot table client servicing business development corporate sales graph sales excel marketing sales management performance b2b sales relationship management mis key account management background verification key verification
Similar positions
Not Available
VFS Global is the world€™s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 908 Visa Application Centr...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in