Customer Care Associate @ Eyes On Jobs

Job Description

Greetings from Eyes on Jobs,

Your resume has been shortlisted for a job profile with one of our prestigious clients, which I think will suit you.
I'm forwarding you all the details.

Profile - Customer Care Associate
Experience - 0-3 years
Location - Sector 62, Gurugram
F2F DRIVE ON TUESDAY i.e. 12th March, 2024

- Identifying, Handling, and resolving customer queries and concerns while maintaining expected quality on calls, chats or email
- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and recording logs
- Understanding multiple products and processes.
- Retaining Customers by Influencing customers to buy or retain a product or service by following a prepared script to give product reference information.
- Comprehend and resolve the Customer's concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required and processing each call/mail/chat following company standards.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to achieve stretched targets and manage the organization's standards.

DESIRED CANDIDATES-

- Strong interpersonal, and problem-solving skills and excellent verbal and written communication skills
- Basic computer knowledge and technical skills


Freshers can apply too



NOTE: If you find the above profile interesting and challenging, kindly share your CV at vr**i@ey*******s.com or +91 94hidden_mobile2.


THANKS & REGARDS
VRATI

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Keyskills:   customer service voice process customer care customer support calling international bpo telecalling communication skills