Email Support Associate - Bengaluru/Bangalore @ Hathway

Job Description

The role of the Email Support Associate ,will be responsible for:

• Daily interactions with the customer to handle issues from end to end via Email.
• Going the extra mile to resolve customer issues and ensuring satisfaction.
• Meeting customer expectations regarding estimated response times and ensuring all customer issues are resolved and closed within the TAT.

Requirements: -:-

• Deliver exceptional customer service.
• Do outbound calls if required to gather and verify required information and do utmost within their power to solve customer problems.
• Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions.
• Provide information to the backend support team and place appropriate notes in the system indicating exactly what action was taken or needs to be taken.
• Ensure 100% adherence to SOP is followed on all emails.
• Attend Team Meetings/additional training sessions as scheduled.

Critical Skills: -

• Above average verbal and written communication skills - ability to speak and write accurately, using proper grammar, and good pronunciation.
• Ability to read and understand information provided by customers to tailor responses and actions to meet the customer's specific needs.
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.
• Ability to adhere to all organizational policies and procedures.
• Ability to effectively interact with employees at all levels of the organization and different functions.

Educational/Work Experience and Requirements

• Any Graduate.
• Must have at least six months customer service experience in Email Support.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Email Support Email Process