Engineer - Voice Support @ Omega Healthcare

Job Description

Key Responsibilities:
Provide first-line technical support for voice-related issues via phone, email, or ticketing systems.Monitor, troubleshoot, and resolve VoIP and telephony system issues.Handle call routing, SIP configuration, and PBX setup (e.g., Cisco, Avaya, Asterisk).Coordinate with network and IT support teams for cross-functional troubleshooting.Perform routine maintenance, upgrades, and documentation of voice infrastructure.Track and manage incidents using ITSM tools (e.g., ServiceNow, Remedy).

Job Classification

Industry: BPM / BPO
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: Omega Healthcare
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Voice Support ServiceNow Cisco Asterisk Avaya Remedy