Service Relationship Manager (Chennai - Anna) @ Axis Bank

Job Description

About Affluent Banking

Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touchpoint.

About the Role

The personnel at the branch responsible for superior customer experience for service requests. Handles service delivery for the branch channel for customers interacting/visiting the branch walk-in as well as voice based.

The primary function of this role is to achieve the following:

i. Overall Service quality objectives

ii. Track customer Relationship management

iii. Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement.

iv. Cross Sell banking products to walk-ins and while calling.

Key Responsibilities

• Transaction processing as per defined process and guidelines.
• Processing service request /instructions
• Drive Quality initiatives on customer service.
• Meet CSLM score of 90 % for Burgundy clients.
• Ensure all legal, compliance, regulatory requirements are complied with.
• Follows the engagement model prescribed by the bank for periodic interaction with the customers (eg:- self introduction calling, welcome calling, relationship calling)

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