Customer Service Executive - Mumbai (All) @ Kotak Life

Job Description

Hello,

Greeting from Kotak Life Insurance!

Job Location - Goregaon East

Job Role - Outbound Voice Process

Contact Person - Preeti Bhore (8329688***)

Email ID - kl*************e@ko**k.com

KEY RESPONSIBILITY:

• Make Outbound call to customers to revive the Insurance policy by convincing the customer to pay the outstanding premium
• Should maintain a Professional behavior with the customer throughout the Revival calling process.
• Good communication skills
• Should have convincing skills.
• Give complete and correct information on all the product purchased by the customer if asked by the customer
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Meet targets on Revival business, productivity and Quality.
• Ensure customer delight and consistent service experience, including success receipt of customer premium payment
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Should be flexible in working as per business requirement

ELIGIBILITY CRITERIA:

Qualification - Graduate

Candidate from Mumbai Western Line is preffered

Experience - Minimum 1 year

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