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Cloud Operation Engineer @ NETENRICH

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 Cloud Operation Engineer

Desired Candidate Profile


Roles & Responsibilities:

Support Azure customers and resolve critical and complex technical issues in a 24x7x365 global support delivery team.
Take your deep technical expertise, and combine it with your understanding of our customers needs to solve their business challenges.
Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services.
Work with Azure engineering teams to not only support, but deliver solutions and new capabilities for our customers most mission critical Azure deployments.
Being encourage by the team around you to go above and beyond to delight the customer.
Apply an engineering mindset to eliminate top issues impacting customer experience across large and strategic sets of customers.
Contribute and develop self-help documentation
Participate in recruiting and ramping up a global support team for our top customers
Coach/mentor new hires.
Work on critical, highly complex customer scenarios that span across multiple Azure services
Act as a technical escalation point within the team
Work with leadership on process improvement and strategic initiatives.

Qualifications

5+ years in a Technical position
Certification in Microsoft and/or competing Cloud Technologies.
Passion for customers and focus on delivering the right customer experience.
Ability to learn new technology in a fast-paced environment
Deep understanding of cloud computing technologies across Windows and Linux, with demonstrated hands-on experience on one or more of the following domains:
Azure Core Platform: Compute, Storage, Networking
Data Platform: SQL, Azure DB
Azure Application Development or support experiences with Azure PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.)
Website troubleshooting & coding experience: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
Identity and Authentication: SSO/Federation, AD/Azure AD etc.
Backup & Recovery: ASR, Azure Backups
Security & Compliance: Azure Security Center
Experience in one or more automation languages (PowerShell, Python, C#, OpenSource)

email at me*******r@ne******h.com

Contact Details:

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Keyskills:   PHP PAAS Wordpress SQL Azure Redis Open Source Linux Python Apache Tomcat Powershell

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NETENRICH

NETENRICH TECHNOLOGIES PVT LTD NetEnrich is a next-generation “IT as a Service� (ITaaS) company that is 100 percent dedicated to advancing the remote IT services delivered through the channel. NetEnrich’s innovative approach to IT service manageme...