Subject Matter Expert-Security - Hyderabad
- Orange Business
- 7 - 12 years
- Hyderabad
- 1 month ago
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Job Description
- Troubleshoot and resolve any hardware, software, or configuration related incidents
- Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer
- Perform client consultation: plan, design, implement and BAU.
- Responsible for leading any planned scheduled maintenance activities.
- HLD and LLD preparation for the project
- Able to lead any incident calls with OEM technical support and provide any inputs required for restoration with timely updates and documentation.
- Act as a Key SPOC for any Critical and Major Incident, Change and Problem Management
- Effective Ticket handling to adhere Agreed SLA.
- Effective coordination and communication with end customer to have high CSAT.
- Provide RCA and prepare KEDB for know issue and solutions.
- Prepare MOP/SOP on security product for change and issue for L2 engineers.
- Should mentor L2 Engineer during troubleshooting of issue and change management.
- Validating the plan of action (POA) for change with proper CAB approval.
Preferred candidate profile:
- 9 years of related experience in Customer facing Organization from the SI domain.
- Certifications; PCNSE/PCNSA :- Pala Alto, Fortigate :- NSE CCNP
- Expert Level Implementation and Troubleshooting experience on Next generation firewalls Cisco , Pala Alto ,Cisco ISE and DNAC
- Implementation & Troubleshooting experience on industry standard protocols/Technology including IPSEC Vpn (B2B) , SSL, Clienteles VPN , Clustering, URL Filtering.
- Implementation and Troubleshooting experience on Cisco ISE (Physical appliance /Virtual) for AAA & Device administration.
- Implementation of and BAU for Cisco DNAC. DNAC Transition , Discussion Discovery, SWIM, PnP and Assurance .
- Implementation and Troubleshooting experience on Next generation firewalls specifically Palo alto-PA(Prisma,Cortex), Fortigate (SD-WAN,NGFW)
- Migration and implementation of SDA through DNAC center
- Troubleshooting experience on industry standard protocols/Technology including IP Nat, ACL,AAA
- Network setting :- Zone,Security policy,NAT polices, tunnel interface, virtual Routers IPSEC VPN :Clientless VPN , Site to Site, client based, etc.
- High Availability : Clustering, Active /Active, Active/Standby.
- ITIL process and project management frame work
- Ability to work 24x7
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time
Contact Details:
Company: Orange BusinessLocation(s): Hyderabad
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