Specialist - Professional Services
- S&P Global
- 4 - 6 years
- Noida, Gurugram
- 7 months ago
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Job Description
The Team: The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build,support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures.
The role will primarily focus on delivering implementations & integrations.
This position may additionally be required to produce cross-training materials in the agreed, standardised formats; take on primary & secondary responsibilities when delivering implementations & integrations with other team members; and engage in product UAT cycles.
Specialist - Professional Services at all levels are expected to collaborate with other members of professional services, and other internal teams, in order to deliver implementations & integrations.
The expected working hours in Gurgaon are 12 - 9pm. Some tasks, such as deployment of changes, is required on Sundays as part of the role.
This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.
The role is being opened to work on new initiatives within OSTTRA.
Responsibilities:
- Implementation & Integration
- Deliver implementations & integrations for multiple project types across the services (currently limited to ex. Traiana services) offered within the FX&S pillar at OSTTRA
- Hand over to the operations teams once live
- Day one check in with the customer
- Finalising readiness to migrate to production, and liaising with the relevant counterparties (as required)
- Undergoing the UAT phase with the customer directly, unilaterally identifying issues, investigating those issues, and resolving those issues with the relevant internal or external team
- Gathering & setting up all required static data in UAT & production (as required)
- System configuration in UAT and production environments
- Connectivity & integration set up in the product
- Connectivity & integration set up in IC and/or Adapters
- Coordinate the development of the transformer based on the spec provided by Solution Design
- Create any required routing in IC
- Ensure that all integration changes & set ups undergo the required 4-eye checks prior to deployment in production
- Ensure all integrations follow the integration standards outlined
- Work effectively as part of a professional services project team on each implementation and/or integration, alongside a project manager and solution design manager
- Work effectively with key internal stakeholders outside of professional services during the implementation and/or integration, such as the connectivity team, product or development teams
- Demonstrate a positive customer experience during implementations & integrations, regardless of whether the Technical Project Manager leads discussions or is working behind the scenes on items
- Update the PSA system (e.g. Monday.com) on a daily basis so that the project manager has the correct information on project status, risks, issues and dependencies
- Creating and tracking UAT plans
- Ensure all required implementation & integration documentation is produced in the standard formats defined, and is made available prior to the point of go-live, including the operations handover material
- Effectively manage time so that tasks are completed by the expected due date
- Cross-Training
- Create cross-training materials in the pre-defined standardised formats on implementation & integration processes for project types
- To lead implementation & integrations as a primary resource, while developing a secondary resource
- Develop new core skills, and take on new project types
- To assist a primary resource during implementation & integrations, while acting as a secondary resource
- Where necessary during the professional services restructure, assist with other teams in their cross-training priorities and needs
- Teamwork
- Responsive, collaborative and engaged with the internal project management team assigned to each implementation and/or integration
- Engage, be open and be objective in post-project retrospectives to develop the team further
- Product UAT
- Executing the required UAT runbook
- Operations Escalations
- Act as an escalation point for certain project types services from a technical project management perspective
What Were Looking For:
- Knowledge of a message formats such as FIX, XML, JSON or CSV
- Work effectively as part of a team
- Ability to define and document detailed workflow processes
- Process-oriented with excellent organisational skills
- Ability to fulfil required project tasks in a timely manner
- Customer facing skills
- Creative problem solver
- Excellent verbal and written communication skills
- Understanding of the services offered by the OSTTRA FX & S pillar.
Job Classification
Industry: BankingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: S&P Global MarketLocation(s): Noida, Gurugram
Keyskills: XML application integration UAT JSON application architecture microservices
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