ServiceNow CSM Developer - Chennai,Indore @ Infobeans

What will your role look like

• Defines, guides, and supports the execution of your technical governance processes
• Help in developing standards and practices for maintaining the ServiceNow architecture model
• Assists in developing standards and practices for maintaining the health of the ServiceNow platform
• Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
• Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
• Guides ServiceNow Platform design, including considerations for integration and performance
• Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices
• Offers guidance on prototyping and accelerating time from design to deployment
• Provides technical guidance in platform development and platform-wide solutions
• Advises on configuration and coding standards
• Supports remediation of configurations not aligned to ServiceNow best practices
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan

Why you will love this role

• Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth
• Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded

We would like you to bring along

• ServiceNow HR, CSM and ITIL Foundation certification
• Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for enduring success.
• Drives standardization and best practice platform management, enabling you to focus on value delivery.
• Institute technical governance to optimize platform performance and minimize long-term technical risk.
• Enable rapid upgrades to new features and innovation that drive new value.
• Build a platform team focused on delivering value and innovation.
• ServiceNow System Administration Certified is mandatory
• ITIL Foundation Certification would be a plus or can do before joining
• Implementation Specialist would be a plus
• ITOM CMDB, Discovery, Service Mapping
• ITBM Project Portfolio Management, Release Management, Agile
• HRSD (HR Service Delivery) and Finance
• GRC Governance, Risk and Compliance
• CSM Customer Service Management module exp (Mandatory)
• ITSM Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
• Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
• Possess good communication skills.