Senior Business Systems Analyst - - Sophos
- Sophos
- 4 - 7 years
- Remote
- 3 months ago
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Job Description
- We are looking for a Business Analyst to work with technical teams and the wider business to capture requirements for SMEs and help us build high-quality processes
- It is a technology-agnostic role; you will work across our technology estate, from our IT chatbot to our Identity Governance platform
What you will do
- Capture requirements, which can be translated into actionable user stories for the technical teams.
- Ensure processes and requirements are unambiguous, testable, measurable, and articulated to allow the technical team to propose, estimate, construct, and deliver appropriate solutions.
- Lead requirements gathering activities, including translating business needs into detailed business requirements documents, use cases, and systems interaction diagrams.
- Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them.
- Analyze and understand our core ITSM processes, identifying problems and improvements.
- Define and document virtual agent/chatbot workflows.
- Work with process owners to improve our processes.
What you will bring
- Knowledge or hands-on experience working in IT Service Management (ITSM) environments.
- Experience with Process Documentation, including ticket creation (Jira), Flowcharts (Gliffy, Visio etc), and write-Ups/Proof-Of Concepts (Confluence).
- Knowledge of industry-standard methodologies, tools, and business process analysis techniques.
- Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing.
- Excellent verbal and written communication skills and high attention to detail.
- Familiarity with Agile methodologies
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Business Intelligence & Analytics
Role: Business Analyst
Employement Type: Full time
Contact Details:
Company: SophosLocation(s): Remote
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Keyskills: HP data protector sophos IT service desk Machine learning Agile Business process analysis Visio JIRA Recruitment
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₹ 17-26 Lacs P.A
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