Senior Analyst I Information Security
- CSC India
- 3 - 7 years
- Bengaluru
- 1 month ago
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Job Description
- Agree with Customer resolution of incidentsProcess improvement
- Accept transfers /elevationsResolve escalated IncidentsProcess performance managemente Operations Management
- Proactive Monitoring- Capacity & Performance Track service metric dataHandle Request for Change activityHandle preventive maintenance Problem Management
- Analyze incident trendsVerify/Control known errors and resolve problem cases
- Create and Maintain problem Management Documentation as required (Root causes and corrective actions)
- Investigate Change Management activities
- Identify, verify, and elevate New problemsCompletion of major Problem reviews
- Assess impact, benefits and risk of ChangesManagement & Co-ordination of Change
- ImplementationCreate and maintain Change Mgt documentation as required
- Monitoring and Reporting on Change ImplementationClosing and Reviewing the Change Requests
- Good communication skills and customer centric focus - ability to communicate clearly and in a timely manner with all customers, partners and users, internal and external
- Good analytical and troubleshooting skillsTeam player.
- Ability to collaborate and cooperate with members of team and members of other teams
- Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company s bottom line
- Ability to pro-actively learn new technology, processes and other skills
- Able to pro-actively search for solutions from knowledge bases, support documentation and other information.
- Keen interest in continual learning and professional developmentFlexible, self-motivated with the ability to work under pressure in an international and culturally diverse organization
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Data Science & Machine Learning
Role: Data Science & Machine Learning - Other
Employement Type: Full time
Contact Details:
Company: DXC TechnologyLocation(s): Bengaluru
Keyskills: Change management Access management data security Information security Social media Analytical Problem management Incident management Troubleshooting Monitoring
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DXC Technology India Private Limited DXC.technology., www.dxc.technology. DXC is the world†™s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Ente...
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