Professional Services Engineer - Rapid
- Sophos
- 3 - 6 years
- Multi-City, India
- 2 months ago
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- Kolkata, Mumbai, New Delhi, Hyderabad/Secunderabad, Pune, Chennai, Bangalore/Bengaluru
Job Description
As a Professional Services Engineer, you will work on time-sensitive projects to deploy Sophos Endpoint to servers and user machines as part of the MDR (Managed Detection and Response) Rapid Response service.
It is critical to install Sophos Endpoint on all machines as part of the overall effort to stop malicious actors from compromising the customer environment.
Shift details - 24/7 (Rotational)
What you will do
- Create and action a plan to deploy Sophos Endpoint to all machines in the customer environment
- Learn and utilize specific endpoint deployment tools and techniques as part of installation plan
- Deliver a strong customer service focus with commitment to excellence and the desire to delight customers
- Work with Sophos MDR Rapid Deployment Lead to focus installation efforts on priority machines
- Own and resolve all technical problems preventing installation of Sophos endpoint on supported platforms
- Provide regular updates to project progress to MDR Rapid Deployment Leads and customer with the goal of deploying to all machines in the customer environment
- Implement security measures to protect client environments from malicious activities and bad actors.
- Maintain comprehensive documentation of processes, configurations, and deployment procedures.
- Work closely with the cross functional teams and collaborate for the project completion.
- Should be flexible in availability for rotational shifts as part of 24/7 business critical operations.
What you will bring
- Three or more years of cybersecurity consulting or equivalent experience
- Excellent verbal and written communication skills, inspiring confidence while leading customers
- Experience working with complex, time-sensitive projects/deliverables deadlines
- Understanding on product implementation: scoping, pre-planning, execution and change control principles
- Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking, and encryption technologies
- Ability to script (SQL, Batch, PowerShell, Python, Bash)
- Comfortable in navigating and troubleshooting OS via Command prompt and PowerShell (Live Response)
- Knowledgeable on the following concepts: Cloud, Data protection, Encryption, Malware, Spyware, Firewalls, Antivirus, API, XDR, and Disaster Recovery
- Familiarity with directory services (LDAP, Active Directory, Certificates)
- Understanding of Windows Operating System (in-depth) and other server roles and associated diagnostics, TCP/ IP, DNS, SMTP, and HTTP/HTTPS, SSL
- Knowledge of Linux, Unix, and Mac operating systems
- Experience with Sys-internals tools such as process monitor process explorer and packet capture tools like Wireshark, Putty
- Extensive experience with network diagnostic tools including insight into gathering and troubleshooting network issues using packet captures
- Understanding of Networking and Firewall configurations
- Comprehensive experience with Software Deployment methods- PDQ Deploy, GPO, SCCM, BigFix, LANDesk, INTUNE JAMF Pro, etc.
- Understanding on MS SQL and other transactional database technologies
- Experience with Virtualization (MS System Center Virtual Machine Manager, Hypervisor, Citrix, Kubernetes and VMWARE)
- Understanding of Azure, AWS, and other cloud virtualization software
- Knowledge of configuring email routing and web filtering technologies
- Knowledge of network security systems, intrusion detection systems, and data backup
- Intermediate knowledge on switch, firewall and VPN (Cisco, Palo Alto, Fortinet, Sonicwall)
- Knowledge of Microsoft 365 Office Apps (SharePoint, Power Automate etc.)
- Bachelors degree in computer science or equivalent work experience
- Desired certification: CCNA, CCNP, CompTIA Security+, Network+, MCP or MCSE certifications
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time
Contact Details:
Company: SophosLocation(s): Multi-City, India
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Keyskills: Unix VMware MS SQL Linux Networking Windows microsoft CCNA Python Firewall
Fraud Alert to job seekers!
₹ 4-7 Lacs P.A
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