Practice Manager - Hyderabad / Secunderabad
- Zenoti
- 10 - 20 years
- Hyderabad
- 4 months ago
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Job Description
- Manage and build client relationships with key decision makers from project kick-off to post-implementation; ensure customer satisfaction
- Manage account and customer escalations; articulate issues and resolution options clearly and succinctly
- Oversee implementation and client adoption of Zenoti software and other add-ons
- Interact with Customer Success and product engineering team to ensure any blockers in implementation are effectively addressed
- Working with customers to make them realize their full potential on Zenoti and making them referenceable
- Having a good product knowledge that will enable to understand customer requirements in detail and able to solution them wherever required
- Managing and Coaching direct reports to scale for the needs of the organization and working towards being self sufficient.
What Skills do I need
- Proven track record of developing and maintaining referenceable customer relationships
- Confirmed experience to proactively identify, assess, and mitigate risks implementations
- Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
- Past experience in measuring progress of programs against established objectives such as revenue, utilization and customer satisfaction
- Excellent Oral and Written communication skills
- Experience working with customers across multiple regions. Can work in a fast paced, ever changing, start up environment
- 10+ years of experience in Professional Services, Support or Consulting in the Enterprise Software space
- A proven leader with 5+ years of experience managing people
- 2+ years of experience in a Senior Management role at a top-tier management/technical consulting firm, technology company other professional environment
- Experience in understanding different technologies(Scripting, HTML, SQL,etc) that will help in solutioning and solving customer issues
Job Classification
Industry: Software ProductFunctional Area: Software Product
Role Category: Software Development
Role: Practice Manager / Head
Employement Type: Full time
Contact Details:
Company: ZenotiLocation(s): Hyderabad
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Keyskills: Product engineering Employee management Customer satisfaction Consulting Customer retention Genetics HTML CRM SQL
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Zenoti
We make software that supports every aspect of your business, resulting in easier operations, improved customer experiences and business growth.
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