Lead - Customer Success - Hyderabad
- Zenoti
- 4 - 8 years
- Hyderabad
- 3 months ago
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Job Description
As a Lead Customer Success Manager , you will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model.
Your responsibilities will include:
- Building value based customer relationship
- Gathering intelligent product feedback and recommendations from the customers
- Developing customer focused processes for ensuring customer success
- Applying domain expertise to close deals
- Ensuring high user adoption of Gainsight s customer success management application
- Implementing best practices to improve customer success
- Ensuring smooth onboarding handoff
Skills youll need:
- A passion for customer success and laser focus on providing customer value.
- 4+ years of overall experience in dealing with customers.
- Ability to understand, articulate, interact with, and manage customer expectations
- Open to travel to customer locations on short notice, when required.
- Experience dealing with large, complex accounts building relationships at C- Level.
- A 4-year degree in engineering or equivalent
- PMP is an added advantage
- Knowledge of how enterprise implementations, professional services, support processes work - will be a definite plus.
- Best in industry salary
- Comprehensive medical coverage for yourself and your immediate family
- An environment where wellbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
- Unlimited vacation
- Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"
Job Classification
Industry: Software ProductFunctional Area: Software Product
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: ZenotiLocation(s): Hyderabad
Keyskills: PMP Nutrition Employee management Customer retention Stress management Wellness Genetics Customer relationship professional services CRM
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Zenoti
We make software that supports every aspect of your business, resulting in easier operations, improved customer experiences and business growth.
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