Business Operations Scum Master
- Cirruslabs
- 3 - 9 years
- Bengaluru
- 3 months ago
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Job Description
- As a Business Operations Scrum Master, you will be the backbone of our sales and operations teams, providing administrative assistance and coordination to enhance the efficiency of our sales and operations teams
- Your responsibilities will be Scrum Master of the onboarding and offboarding process, customer communication, sales coordination, documentation, and collaboration with various teams within the organization
Key Responsibilities include and not limited to:
Onboarding and Offboarding:
- Process and manage client orders with a keen eye for accuracy and efficiency.
- Collaborate with the operations team to ensure timely delivery and client satisfaction.
- Lead the daily Scrum of Scrum to assess progress and health.
- Serve as point of escalation to mitigate and/or resolve risks, issues, and dependencies for operations teams
- Send a Welcome email to new employees/contractors which contains pertinent information about the first day of work.
- Send Offboarding to letter to vendors/contractors which contains information about next steps outlining next steps, etc.
- Provide timely communication to internal stakeholders/leadership of any issues that adversely impact the on-time start date of employee internally or at client site
- Influence the direction and positive culture of the to continuously look for opportunities to enhance streamline and collaboratively meets or exceeds SLAs
- Ensure the teams are keeping the JIRA Board accurate and up-to date
- Confirm all tasks are completed prior to closing tickets
Administrative Support
- Provide assistance to CIO/CRO/COO to schedule meetings, appointments, and travel arrangements and other members of the leadership team (e.g. group travel)
- Arrange and coordinate meetings, both internal and external, ensuring all necessary resources and materials are prepared
- Assist in preparing and editing reports, presentations, and other business documents
Sales Support
- Plan, develop, execute, and the client survey process and communicate the results of that measure performance for each client quarterly or as needed to support client and/or CirrusLabs needs.
- Prepare and organize sales reports, performance metrics, and other relevant documentation.
- Support the development of quotes, proposals, and presentations for clients.
- Respond promptly to client inquiries, and follow up to ensure all action items, etc., are addressed in a timely manner.
- Address and resolve customer issues, working closely with the support and technical teams.
- Ensure all SOWs, Change Orders, and other pertinent client documentation is properly stored in document repository
- Organize and lead year-end client appreciation activities across all P&Ls (ordering gifts,etc.)
Timesheet and Invoice Processing:
- Ensure that there is on time and 100% timesheet compliance working with P&L Program Manger
- Provide Invoice support to Finance Team (timesheet retrieval from client), expense support, CLIENT/VENDOR timesheet support, etc.
- Work with Finance team to ensure invoices are sent out in a timely manner
- Process and manage client invoices with a keen eye for accuracy and efficiency for each account
- Collaborate with the Finance Team to ensure timely delivery and client satisfaction.
Reporting and Analysis
- Provide Adhoc support for reporting and analysis of report to enable better management and oversight of CirrusLabs performance
- Assist with the creation and management of dashboards
Training
- Provide training to new and existing employees on processes and tools (e.g. Onboarding process, Hubspot, JIRA, etc.)
Team Collaboration:
- Work closely with sales, marketing, and technical teams to streamline processes.
- Participate in regular team meetings and contribute insights for continuous improvement.
- Provide input on improving sales processes and enhancing client experiences.
Confidentiality
- Handle sensitive information with discretion and maintain a high level of confidentiality.
Job Classification
Industry: Software ProductFunctional Area: Software Product
Role Category: Non Voice
Role: Bilingual / Multilingual Support - Non Voice
Employement Type: Full time
Contact Details:
Company: CirruslabsLocation(s): Bengaluru
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Keyskills: CRO Administration Client satisfaction Sales Invoice processing HTTP Scrum Continuous improvement JIRA Business operations
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₹ 13-16 Lacs P.A
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