- Manages a team of Staff employees and has accountability for their performance and results. Sets performance objectives, conducts performance reviews and recommends pay actions. - Defines a vision for the team in line with the department strategy and operational challenges and translates it into a concrete action plan. Works with a high level of autonomy, with some guidance from Senior Manager. - Acts as a reference across multiple areas, anticipating solutions to complex problems. - Optimizes efficiency based on knowledge and experience with the policies, procedures and business plan. Specific accountabilities: Accountability / Business acumen - Define and share the technical/functional team roadmap and vision according to the department/division/company objectives - Report on team activities - Be accountable for the performance and results of a unit within own discipline or function - Develop plans and priorities to address resource and operational challenges - Suggest alternatives / improvements / new techniques in processes, flows, operational models and plans - Moderate budgetary impact on business Decisions are guided by policies, procedures and business plan; receive guidance from senior manager Technical excellence
- Timely manage the investigation and resolution of production support issues and customer inquiries - Collaborate with other software development, architecture, solutions, and QA teams to ensure that software systems are designed for testability, stability, scalability, and performance. Communication
- Ensure timely and appropriate communication to team members regarding company/organization information
Job Classification
Industry: IT Services & Consulting Functional Area: IT Services & Consulting Role Category: Software Development Role: Practice Manager / Head Employement Type: Full time