EMS Specialist - Hyderabad / Secunderabad @ Orange Business

Job Description

• , The resource should be able to administrate and manage the EMS Tools (Full SUIT).
• Managing Network monitoring & operations using EMS tool.
• Responsible for monitoring of adherence to defined SLA by vendors by making effective utilization of deployed EMS tools in SDC ..
• Responsible for troubleshooting of any issues in the EMS SLA tools.
• Review current EMS system and restructure the system to meet the needs of the SDC within capabilities within the capabilities of existing product
• - Integrate monitoring mechanism with EMS system
• - Coordinate with Operations engineers to ensure critical parameters of SDC are adequately monitored and responded to
• - Develop SOP and sample runbooks, integrate it with EMS systems
• - Develop review dashboards and provide CeG with deep insights regarding incidents and response time in each step Manage existing EMS Tools
• - Managing and Supporting the Helpdesk System (tool) for daytoday operations and follow up for closure of all open tickets as per SLA.
• - Do approved modifications, additions, deletions in Monitoring tool, ( Service Desk, Server/Network /Application Monitoring /AssetManagement/
• Should be able to add, modify, delete any SLA configuration as per project requirement .
• Should have experience on ISO and TPA management.
• Should have experience in configuration of SLA parameters .
• Preferred work exp in Manage Engine/ SM /OBM/NNMi.

Education Qualifications and Certifications:

• B.E/B.Tech/BCA/MBA/MCA/M.Sc. (ECE/EEE/CS/IT) with 6+ years of experience and a minimum relevant experience of 2+ years in any OEM EMS/NMS tool with valid ITIL V4 certification.
• Exp in EMS Tools ( Micro focus/Open Source tools/Manage Engine)
• Customer & TPA Management / SLA Reports

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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