Cloud Support Engineer I - Pune - SunGard IT

• This is a phenomenal opportunity for technically-capable individuals with anywhere from four to seven years of professional experience to take their careers to the next level with the latest in cloud infrastructure technologies
• Through extensive hands-on and classroom training with the goal of attaining a variety of certifications, 11:11 provides a fast-track career path for talented individuals in the fields of virtualization, networking, and systems administration

Responsibilities:

• Deliver support services (phone and email) to meet 11:11 s Service Level commitments to customers
• Triage incoming support tickets for 11:11 Enterprise Cloud Infrastructure and Disaster Recovery customers
• Act as an escalation point for Cloud Support Engineers to resolve customer problems, including participation in an on-call after hours rotation
• Escalate and work alongside teams within 11:11, e.g. Operations, Development etc.
• Practice extreme ownership of incident ticket(s) within area of responsibility
• Follow 11:11 s best practices for service management
• Deliver superior customer service while maintaining professional relationships
• All other duties as assigned

Required Skills:

• 2+ years recent experience as a technical, hands-on, enterprise VMware administrator
• Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager).
• VMware Certified Technical Associate and Zerto Certified Associate certifications
• Working experience managing scalable, highly available, mission critical virtualized VMware infrastructures
• Experience should include implementing and managing multiple virtual environments
• Solid understanding of and experience with virtualization technologies, such as VMware, OpenStack, AWS, etc.
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS and DRaaS
• 2+ years of experience as a technical support representative with extensive hands-on troubleshooting
• Excellent communicator, high energy, positive attitude, aptitude for professional growth
• Must be detail and goal-oriented with demonstrated technical knowledge and consultative skills
• Ability to pursue positive outcomes for assigned tasks independently

Preferred Skills:

• University degree, technical or computer-related degree preferred
• VMware VCP/VCAP certified
• Experience with backup and DR solutions such as Veeam and Zerto
• Extensive experience with large-scale virtualization clusters with hundreds of VMs per cluster
• Experience with Windows administration (Server, IIS, SQL, AD, etc.) and/or Linux server administration
• SAN experience
• Networking experience with Cisco ASA, ASR, and Nexus products; Cisco CCNA or higher certified