Job Description:
Job Description of ITSM Lead
Apply a structured methodology and lead Incident, Problem, change management activities.
Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Support communication efforts.
Support the design, development, delivery and management of communications.
Assess the change impact.
Conduct impact analyses, assess change readiness and identify key stakeholders.
Support training efforts.
Provide input, document requirements and support the design and delivery of training programs.
Additional responsibilities may include:
Skills and Qualifications