Customer Support Executive
- Freeelective Network
- 0 - 5 years
- Chennai
- 10 months ago
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Job Description
- Review submitted user profiles to ensure that they comply with our code of conduct and terms of service
- Communicate established terms, seeming violations, and required edits to users and also respond to user enquiries and complaints clearly, objectively, and patiently
- Maintain intimate knowledge of our service and exercise good judgment in interactions with users
- Preserve our customer base by proactively communicating with customers and promoting the value of our services
- Track user feedback and work with the customer support manager and community manager to update the online Help Center
- Work closely with the customer support manager to resolve user issues efficiently
- Ensure a consistent tone, style, and approach in responding to user enquiries and complaints
- Remain current with training, policy, and procedural updates
- Work with management team to devise processes, tools, or features to reduce tickets overall
- Assist management team in ensuring efficient progress of workflow and transforming business visions into reality
- Genuine interest in helping our users as they go about what may be a life-changing experience
- Good reading comprehension and communication skills (verbal and written) in English
- Good typing skills and working knowledge of office productivity software (e.g., Excel, Google Sheets)
- Familiarity with web technology and comfort with the Internet
- No college degree necessary; prior work experience is useful, but not necessary freshers are also invited to apply
- Prior experience in any customer-facing job
- Fluent in at least one Indian language
- Ability to excel in a metrics-driven environment
- Familiarity with customer relationship management (CRM) software tools
- Experience with consumer-facing, interactive web sites or mobile apps
- Team player with strong analytical and project management skills
- Organized and detail-oriented individual who works well with deadlines
- Willingness to learn, switch roles as necessary, and to roll up ones sleeves to get a job done
- Self-starter with the ability to work independently in a fast-changing environment
- Energized by the opportunities and challenges of working at a small and growing company
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: FreshersContact Details:
Company: Freeelective NetworkLocation(s): Chennai+ View Contact
Keyskills: Excel Networking Analytical Project management Workflow Customer Support Executive Customer support Customer service Customer Service Executive CRM
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