Hiring for Freshers Voice Process @ NTT Data Information

Job Description

Dear Candidate,

Greeting from NTT DATA, We are happy to take your profile for a wonderful career with NTT DATA.

Job Title: AR Caller

Experience: Freshers

Shift: US Process (Night Shift)

Mode of Work: Work From Office

Work Location: Chennai - DLF

Mode of Interview: Online Video Call Interview(Virtual Interview)

Required Skillset: Fluency in English communication & Stability

In these roles you will be responsible for:

- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met

- Analyzing medical insurance claims for quality assurance

- Resolving moderately routine questions following pre-established guidelines

- Performing routine research on customer inquiries.

- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

- Identify the outstanding claims with payers through the reports from clients

- Place calls with payers with regard to outstanding claims

- Document the details of the calls made to payers in DBPMS and the client software

- Coordinate with the team leader in following the processes

Requirements for this role include:

- Ability to work regularly scheduled shifts from Monday-Friday 08:00pm to 06:00am IST.

- University degree or equivalent that required 3+ years of formal studies of the English language.

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Keyskills:   international bpo voice process ar calling