Center Manager @ Tata AIA Life

Job Description

Designation: Manager - Operations.

Employment Type:  Full Time 

Job Location: Mumbai (Kemps corner).

Company - Mpower -Aditya Birla education trust. 

Job Description:

• Plan efficient administrative operations, client appointment scheduling systems & processes, supervise
  front desk to ensure daily support operations.
• Ensure implementation of established service standards & ensure consistent and high quality delivery of
  services at all times
• Ensure all contracts, records and other documents are documented in accordance with agency &
  regulatory standards
• Supervise and ensure all client records are maintained on the portal as well as in client files
  Support in development of operational processes & schedules for part time consulting professionals and
  therapists
• Continuously improve on the service delivery standards and SOPs for centre operations.
• Monitor accuracy of client records & ensure that all the records are completed within the deadlines
• Track and maintain MIS for daily reports, client appointments, inflow of fees to be sent to management on
  a timely basis.
• Client acquisition as targets for the specific centre in collaboration with marketing, events, front office.
• Collaborate with internal and external teams for infrastructure, AMCs, equipment etc. as may be needed
  by/ for the centre.
• Oversee facilities and ensure that infrastructure is maintained.
• Prepares periodic reports, financial statements and records on centre projects, progress, status or other
  special reports for management.
• Prepares budget proposals and recommendations and establishes a budget control system for controlling
  expenditures; controls expenditures in accordance with budget allocations.
• Assist in the development and preparation of the strategy and general business plan for the centre and
  achieving the companys sales goals.
• P & L ownership - Monitor expenses and suggest cost-effective alternatives
• Monthly planning on footfall target based on the data for calling as per the target given along with the
  execution plan.
• To prevent lapse in Quality compliance to ensure closure on non-conformance raised during
  Quality/Compliance audits.
• Setting department targets & goals in coordination with the HOD.
• Supporting marketing initiatives to improve brand visibility and increase of footfalls to the centre.
• Assists in the development of the sales plan for use in organizational planning, financial forecasting, budget
  setting and strategic planning.
• Data Management and Reporting - End to end activity, financial and client reporting for the centre.

Do check out our company website: www.mpowerminds.com for more information.

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Keyskills:   center management lead generation revenue generation