As a Call Center Executive, you will be the frontline representative of our company, responsible for handling incoming and outgoing calls from customers or clients. Your primary objective is to provide exceptional customer service, address inquiries, resolve issues, and ensure customer satisfaction. Additionally, you will play a vital role in promoting products or services, generating leads, and maintaining accurate records of interactions. Your ability to communicate effectively, empathize with customers, and problem-solve efficiently will be critical to success in this role.
Key Responsibilities:
Customer Service:
Communication:
Problem Resolution:
Sales and Lead Generation:
Documentation and Reporting:
Qualifications:
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Email ID ca*************************n@gm**l.com
Keyskills: call audit call center operations call monitoring call quality calling