Head Digital Product Management @ MNR Solutions

Job Description

Role/ Job Title: Head Digital Product Management Function/ Department: Digital Platform Job Purpose Part of a highly engaged and cross-functional talented team that champions digital product strategy and product road mapping for a suite of complex customer-facing digital experiences, delivered through a leading mobile banking application. Trend snapper, responsible for the end-to-end management of product offerings for potential & new-to-bank customers. Enhance engagement & experience of potential customers, to drive acquisition through the mobile banking application. Roles & Responsibilities Set strategic direction & provide support to design & deliver on initiatives to drive engagement of new users. Consistently analyze competitors and global industry leaders & fintech to develop a deep understanding of the latest innovations, digital disruptions, and new & upcoming trends. Responsible for end-to-end credit card customer journey features & digital experiences. Create and. drive industry leading credit card experiences on the digital platforms. Assess trends and customer behavior using analytics to identify, analyze and implement new innovations. Build alignment across product teams, cross-functional partners, business teams and the leadership. Provide data, analysis and reporting to internal stakeholders on the impact of digital products. Lead conversion rate optimization on digital products & interventions to drive up app store ratings. Collaborate with design, content, and agency teams to conduct user research & ensure customer experience-driven design. Incorporate customer & business feedback into product roadmaps, effectively negotiating tradeoffs & conflicting priorities. Create industry benchmarking reports and thought leadership whitepapers. Relationship management with internal technology users and vendors. Accountable for performance and uptime of the solution as measured by department KPIs. Champion agile development to improve products and processes. Making sure buy-in from stakeholders in all major decisions and strategies and clear instructions and deliverables for the development. Managerial & Leadership Responsibilities Lead the squad with thought and process leadership pertaining to their domain or functional area. Domain Expertise Solid understanding of consumer/ banking/ fintech products & journeys Deep knowledge of industry trends to be able to create a high value product vision. Experience in competitor research & analysis and industry benchmarking Grasping & communication of the of voice of customers Key Success Metrics: Lead squads/team(s), manage product(s) and its vision and roadmap, Ideate, Deliver & Effectively track all the deliverables. Education Qualification Graduation: Any Graduate Post Graduation: Any Post Graduate Experience: 12+yrs of experience, with 5+ years in Management Consulting, FinTechs & Consumer Tech

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Pre-SalesSales / BD
Functional Area: Not Applicable
Role/Responsibilies: Head Digital Product Management

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Keyskills:   Product Strategy Mobile Banking Customer Engagement Competitor Analysis Data Analytics User Research Agile Development Stakeholder Management Leadership Consumer Products Fintech Digital Product Management Product Roadmapping Industry Trends Analysis Credit Card Customer Journey Conversion Rate Optimization Competitor Research Industry Benchmarking Voice of Customer