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Systems Integration Specialist @ NTT DATA, Inc.

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 Systems Integration Specialist

Job Description


 Your Role   Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts.  Key Responsibilities  
  • Quality assurance of incidents, service requests and change requests
  • Attainment of SLAs, KPIs and associated reporting
  • Ensure system/application alerts are acknowledged and actioned
  • Appropriate escalation to STO management and leadership
  • Oversight of patching, upgrades and configuration changes
  • Manage high-priority incidents and requests related to file transfers
  • Ensure strict compliance with audit controls and evidence requirements
  • Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members
  • Mentor and share advanced knowledge with L1 and L2 analysts
  • Identify automation and optimization opportunities

  •  Experience  
  • Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls
  • Reporting using PowerBi, PowerPoint and Excel
  • Bachelor"s or Master"s degree in Computer Science, Information Technology, or related field
  • 10+ years of experience in a security operations role
  • 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills
  • Expert troubleshooting capabilities
  • Exceptional communication skills

  •  Y    Your Role   Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts.  Key Responsibilities  
  • Quality assurance of incidents, service requests and change requests
  • Attainment of SLAs, KPIs and associated reporting
  • Ensure system/application alerts are acknowledged and actioned
  • Appropriate escalation to STO management and leadership
  • Oversight of patching, upgrades and configuration changes
  • Manage high-priority incidents and requests related to file transfers
  • Ensure strict compliance with audit controls and evidence requirements
  • Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members
  • Mentor and share advanced knowledge with L1 and L2 analysts
  • Identify automation and optimization opportunities

  •  Experience  
  • Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls
  • Reporting using PowerBi, PowerPoint and Excel
  • Bachelor"s or Master"s degree in Computer Science, Information Technology, or related field
  • 10+ years of experience in a security operations role
  • 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills
  • Expert troubleshooting capabilities
  • Exceptional communication skills
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Technical Architect
    Employement Type: Full time

    Contact Details:

    Company: NTT DATA, Inc.
    Location(s): Hyderabad

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    Keyskills:   tcp ip dns power bi troubleshooting switching networking sql routing system integration java linux dhcp python project management software development c software testing microsoft azure business analysis ospf sql server firewall aws ccna

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    NTT DATA, Inc.

    Company DetailsNTT DATA, Inc.