Service Desk Engineer @ Randstad India

Job Description

Application Tech Support Practitioner Project Role 

Act as the ongoing interface between the client and the system or application. 

Dedicated to quality, using exceptional communication skills to keep our world class systems running. 

Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. 

Must have Skills : Service Desk Management 

Good to Have Skills : Service Desk Voice Support 

Key Responsibilities : 

a: L1 Service Desk Call taking profile 

b: Respond to the issues reported by customers predominantly through voice and email, chat 

c: Identify, investigate, and diagnose the issue 

d: Provide resolution to customer based on in-scope processes 

e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to the relevant assignment group 

f: Achieve client and Accenture-defined targets.

Regards,

Ravi

ra***u@ra*****d.in

Randstad Digital

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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