Servicenow Itsm Application Developer With Change Management @ NTT DATA, Inc.

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Servicenow Itsm Application Developer With Change Management

NTT DATA, Inc.
5 - 10 years
Bengaluru
1 month ago
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Job Description

We are currently seeking a ServiceNow ITSM Application Developer with Change Management to join our team in bangalore, Karntaka (IN-KA), India (IN). We are seeking a skilled and experienced ServiceNow ITSM Application Developer with a strong background in Change Management . The ideal candidate will have over 5 years of hands-on development experience with the ServiceNow platform, particularly within ITSM modules, and a deep understanding of ITIL practices. You will be responsible for designing, developing, configuring, and supporting the ServiceNow platform with a focus on Change Management workflows and integrations. 1. Key Responsibilities

Develop, configure, and customize ServiceNow ITSM applications, with an emphasis on Change Management.

Collaborate with stakeholders to gather requirements and design scalable solutions on the ServiceNow platform.

Implement and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs.

Optimize existing Change Management processes and support continual service improvement initiatives.

Ensure platform compliance with best practices, security standards, and ITIL framework.

Troubleshoot and resolve technical issues in ServiceNow applications.

Perform regular system updates and coordinate platform upgrades.

Create and maintain technical documentation and user guides.

Provide knowledge transfer and training to internal teams.

2. Required Skills & Qualifications

Bachelor"s degree in Computer Science, Information Technology, or a related field.

5+ years of experience as a ServiceNow Developer with hands-on development in ITSM modules.

In-depth experience with Change Management , including CAB meetings, blackout windows, risk calculations, and change approval policies.

Proficiency in JavaScript, GlideScript, HTML/CSS, and ServiceNow APIs.

Strong understanding of the ServiceNow data model, including CMDB and relationships with ITSM processes.

Experience in integrating ServiceNow with third-party tools and systems.

ITIL v3/v4 certification is a strong plus.

ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist certification preferred.

Strong problem-solving, communication, and interpersonal skills.

3. Preferred Skills:

Experience with Agile and Scrum development methodologies.

Knowledge of ServiceNow Performance Analytics, Flow Designer, and IntegrationHub.

Exposure to other ServiceNow modules like Incident, Problem, Asset, and Configuration Management.

Clear written and oral communication

Ability to work independently and in a complex group network

Strong interpersonal skills.

4. Preferred time WORK TIMINGS2 AM PST - 11 AM PST (Mar- Nov2:30 PM IST- 11:30 PM IST), (Nov-Mar3:30 PM IST - 12:30 AM IST)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Full Stack Developer
Employement Type: Full time

Contact Details:

Company: NTT DATA, Inc.
Location(s): Bengaluru

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Keyskills: css html/css javascript html itil itsm modules rest cmdb itil framework ui policy change management bmc remedy configuration management servicenow itsm incident management scrum agile servicenow development soap servicenow itsm client scripts

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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NTT DATA, Inc.

Company DetailsNTT DATA, Inc.

Servicenow Itsm Application Developer With Change Management @ NTT DATA, Inc.

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