Senior Executive- E consultation
- 1mg
- 1 - 4 years
- Noida, Gurugram
- 8 months ago
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Job Description
-:1. Doctors Onboarding:
Oversee the onboarding process for new doctors, ensuring smooth registration and integration into the system.
Provide necessary training and resources to new doctors to get them set up for success.
Ensure all required documentation and compliance standards are met.
2. Assigning of live calls
Manage and assign live consultations to doctors based on availability, expertise, and customer needs.
Ensure the scheduling of consultations is timely and efficient, minimizing wait times for customers.
3. Relationship Management:
Develop and maintain strong relationships with doctors, customers, and internal teams to ensure high satisfaction levels.
Act as the primary point of contact for doctors and customers to address inquiries, resolve issues, and offer ongoing support.
Regularly check in with doctors and customers to ensure continuous improvement in service quality.
4. Calling Doctors and Customers:
Conduct proactive and follow-up calls to doctors and customers for various purposes, such as consultation scheduling, feedback collection, and issue resolution.
Handle escalated concerns or inquiries in a timely and professional manner.
5. Process Improvement:
Continuously identify areas for process improvement within the onboarding and consultation assignment processes.
Collaborate with internal teams to implement solutions that enhance efficiency, reduce errors, and improve overall customer and doctor experience.
4-:Data Handling: Manage and analyze data effectively to ensure accuracy and support decision-making processes.
5-:Flexibility with Rotational Shifts and Week Offs: Should be comfortable working in rotational shifts and having week offs.
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: Research & DevelopmentRole Category: Pharmaceutical & BiotechnologyRole: Pharmaceutical & Biotechnology - OtherEmployement Type: Full timeContact Details:
Company: 1mgLocation(s): Noida, Gurugram
Keyskills: consultation scheduling EPharmacy relationship management doctors onboarding
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