Help Desk Coordinator
- Fourth Dimension
- 0 years
- Chennai
- 2 months ago
- Email to a friend
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Job Description
Job Title: Help Desk Coordinator (Fresher) - Only Female Candidates
Department: IT Support
Industry: Automobile
Location: Chennai
Reports To: IT Manager / Help Desk Supervisor
Job Summary:
We are looking for a motivated and tech-savvy fresher to join our team as a Help Desk Coordinator. This entry-level role is ideal for someone passionate about technology, eager to learn, and ready to provide frontline IT support to employees in a fast-paced automobile company. You will assist in coordinating help desk operations and ensuring smooth day-to-day IT support services.
Key Responsibilities:
- Serve as the first point of contact for IT support queries from users.
- Log and manage support tickets in the help desk system.
- Troubleshoot basic hardware/software issues and escalate complex issues to senior staff.
- Maintain and update IT asset records, support logs, and reports using Excel.
- Use VLOOKUP, HLOOKUP, and Pivot Tables to analyze support data and generate reports.
- Assist with data management and system audits related to IT assets and user activity.
- Support software installations, user account management, and routine IT checks.
- Help ensure compliance with company IT policies and security protocols.
- Communicate effectively with users and provide regular updates on issue resolution.
Qualifications:
- Diploma or Bachelor's degree in IT, Computer Science, or related discipline.
- Proficient in Microsoft Excel VLOOKUP, HLOOKUP, Pivot Tables.
- Basic understanding of Windows OS, MS Office Suite, and internet troubleshooting.
- Strong interest in IT support and willingness to learn.
- Good communication and interpersonal skills.
- Strong organizational skills and attention to detail.
Preferred Skills (Added Advantage):
- Familiarity with help desk ticketing systems (e.g., Zoho Desk, Freshdesk, Jira).
- Exposure to ERP or Dealer Management Systems (DMS) in the automobile domain.
- Internship or college project experience in IT support or database management.
Benefits:
- On-the-job training and mentoring by experienced IT professionals.
- Opportunity to work with leading automobile systems and service platforms.
- Skill development in data handling, user support, and IT coordination.
- Structured career progression based on performance.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Freshers
Contact Details:
Company: Fourth DimensionLocation(s): Chennai
Keyskills: IT Helpdesk VLOOKUP Ticket Management Pivot Table Excel Helpdesk Management HLOOKUP
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