Customer Support Executive
- Kiya.ai
- 1 - 3 years
- Chennai
- 7 months ago
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Job Description
We are hiring for Customer support Executive,
Company:Kiya.ai
Client : Vivriti Capital Limited
Position : Jr. Analyst & Day shift role
Exp. : 0 -1 year
CTC : 3.4 LPA
Location : Chennai
Preferable:Female
Interested candidates drop ur resume to sa*********r@ki*a.ai
Job Summary:
We are seeking a proactive and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be responsible for handling inbound customer calls, providing support, and ensuring a high level of customer satisfaction. Prior experience in a credit bureau or financial services environment is a strong advantage.
Requirement responsibilities :
- Languages: Fluency in English and Hindi is mandatory.
- Experience: Prior experience in a Credit Bureau or related financial service is an added advantage.
- Communication Skills: Excellent verbal communication and active listening skills.
- Strong problem-solving attitude and ability to work under pressure.
- Must be comfortable working from the office 6 days a week.
Key Responsibilities :
- Handle inbound calls from customers and address inquiries efficiently and professionally.
- Provide accurate information related to services and resolve customer concerns in a timely manner.
- Maintain records of customer interactions and follow up when necessary.
- Collaborate with internal teams to escalate and resolve complex issues.
- Ensure adherence to company protocols and compliance standards.
Benefits:
- Competitive salary .
- Opportunity to work with a growing team in a professional work environment.
- Skill development and career growth opportunities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Chennai
Keyskills: Customer Support Domestic Voice Process Hindi Speaking Hindi Call Center English Language Inbound Voice Process Fluent English Bpo Voice Telecalling ar caller Outbound Calling
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The Company is a specialist banking and financial industry IT solutions company with a decade of successful operations. We help creating new business models with our software products, solutions and specialized services. We are an ISO9001 and CMM Level 5 Company having a global foot print with opera...
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