Technical Architect
- Infinite
- 10 - 15 years
- Bengaluru
- 7 months ago
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Job Description
Position Summary:
We are seeking an experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions tailored to the needs of the telecom industry. The ideal candidate must have deep knowledge of ServiceNow modules, telecom business processes, and industry-specific requirements. They will collaborate with cross-functional teams to align ServiceNow capabilities with strategic business objectives. Key Responsibilities:
Key Skills & Qualifications:
We are seeking an experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions tailored to the needs of the telecom industry. The ideal candidate must have deep knowledge of ServiceNow modules, telecom business processes, and industry-specific requirements. They will collaborate with cross-functional teams to align ServiceNow capabilities with strategic business objectives. Key Responsibilities:
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- Develop, Review, Implement scalable ServiceNow architecture for telecom operations.
- Design workflows, data models, and configurations tailored to telecom processes (e.g., order management, service assurance, network operations).
- Ensure alignment with industry standards and best practices.
- Lead the implementation of key ServiceNow modules, including ITSM, ITOM, CSM, FSM, and Telecom Service Management (TSM).
- The candidate should have to build customized business flows in ServiceNow.
- Keep exploring new features and look for the opportunity to apply to make the platform robust and user friendly.
- Integrate ServiceNow with 3 rd party applications using APIs.
- Collaborate with business units to gather requirements and translate them into technical solutions.
- Act as a trusted advisor to business and IT stakeholders, providing guidance on ServiceNow capabilities.
- Provide technical leadership to developers and administrators.
- Conduct code reviews, ensure best practices, and mentor team members on ServiceNow development.
- Monitor and optimize ServiceNow performance, ensuring high availability and efficient processing.
- Manage platform upgrades and patch implementations.
- Establish/Improve governance frameworks for the ServiceNow platform.
- Ensure compliance with regulations, data privacy, and security standards.
Key Skills & Qualifications:
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- Extensive experience with ServiceNow platform architecture and development including ATF.
- Proficiency in scripting (JavaScript, AngularJS) and integrations using APIs, REST, SOAP.
- Hands-on experience with telecom modules like Telecom Service Management (TSM) is a plus.
- In-depth understanding of telecom operations, including OSS/BSS, network inventory management, service provisioning, and fault management.
- ServiceNow Certified Implementation Specialist and System Administrator (preferred).
- 10+ years of overall and 5+ years ServiceNow experience with at least 3+ years in an architect role.
- Prior experience working in the telecom sector is highly desirable.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder management abilities.
- Ability to lead cross-functional teams and manage complex projects.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Bengaluru+ View Contact
Keyskills: Service management Order management Telecom Bss Fault management Service assurance Network operations Javascript Stakeholder management TSM
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