Senior Support Engineer
- Infinite
- 3 - 8 years
- Noida, Gurugram
- 8 months ago
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Job Description
Senior L1 support - Technical Support
Minimum 3 years of experience Primary Skills:
Roles and Responsibilities
Minimum 3 years of experience Primary Skills:
- 3+ Years of experience in Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
- Answer calls from users, creating tickets and resolving issues.
- Manage critical issues via Critical Incident Response Tracking (CIRT) process.
- Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
- Record critical information in the internal tracking application in order to clearly document the problem, action taken, and end solution for a historical record, monitor and update the status of various customer problems at any given time, and provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other IT staff.
- Assist users with technical issues in patient care systems.
Roles and Responsibilities
- Handling Basic L1 level queries for the users
- Provide assistance and training to users on information technology systems.
- Basic knowledge of Citrix Xenapp to provide 1st level support for applications hosted on CITRIX.
- Diagnose and quickly resolve a wide range of Windows applications issues
- Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
- Understanding on Azure.
- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
- Install, upgrade, support and troubleshoot for printers related computer hardware.
- Customize configure desktop hardware to meet specifications and business standards.
- Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
- Strong organizational skills and ability to multi-task in a small business environment
- Team player must be able to work with people within and outside of the IT department.
- Customer service oriented.
- Must be willing to work in shifts.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Noida, Gurugram+ View Contact
Keyskills: Ticketing Windows OS Computer hardware Technical writing LAN Windows Customer service Troubleshooting Information technology Technical support
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