Support Engineer
- Infinite
- 2 - 6 years
- Bengaluru
- 7 months ago
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Job Description
Must Have:
Good to Have:
Educational Qualifications:
Job Description:
- Proficiency in Tidal Job Scheduler and Workload Automation
- Flexible to work in 24X7 rotational shifts
- Advanced analytical and problem-solving skills to quickly identify and resolve job scheduling conflicts and similar problems
- Ability to work independently in a remote setting and work as a team player
- Excellent communication skills, problem solving skills, analytical skills and strong attention to detail.
- Basic knowledge of Office 365 Suite (Microsoft Word, Excel, Outlook and Sharepoint)
- Basic knowledge of creating incidents, working requests in ServiceNow application.
Good to Have:
- Experience, understanding of scripting languages (SQL, Python, Powershell)
- Understanding of Tidal Job Scheduler s system architecture or similar application.
- Certification in Tidal Enterprise Job Scheduler or Workload Automation.
Educational Qualifications:
- Bachelor s degree in computer science or related field
Job Description:
- Responsible for monitoring, scheduling, implementing, maintaining Test and Production job schedules and on demand job requests
- Analyze and understand individual job flows, with a primary focus on nightly critical path job flows. Reviews and validates production release schedules.
- Reviews production requests with appropriate IS groups. Resolves discrepancies and dependencies.
- Implement new job objects using the Repository in Tidal Job Scheduler Application. Uses checklists to determine job schedule setup
- Monitors the processing of systems backup job(s).
- Recognize scheduling conflicts, troubleshoot and resolve conflicts in job schedules
- Assists systems and application development team in problem resolution.
- Assists print operators with problems.
- Create incidents against failed/problematic jobs and process requests in the ServiceNow platform
- Responds to Tier 1 (helpdesk) support calls. Enters call data into the tracking system.
- Identifies moderately complex ABEND problems and other issues with production and test jobs. Documents known information in problem report. Assesses impact of problem. Follows escalation procedures.
- Analyzes job processing and recommends opportunities for improvement. Schedules and performs preventive maintenance procedures and simple repairs.
- Monitors results to ensure that SLAs, as well as other quality metrics, are being met.
- Monitors execution of the online batch schedule for mainframe and open systems.
- Assists in development and execution of job schedule-related elements of disaster recovery plan. Assists in the restoration of data and software. Participate in disaster recovery tests.
- Complies with security procedures. Leads shift turnover meeting to review status of open issues requiring resolution.
- Communicate effectively and collaborate with different teams simultaneously ensuring job flow runs efficiently.
- Responsible for maintaining and updating team procedure documentation. Maintains job documentation.
- Maintains the technical library of computer operations documentation.
- Participates in and sometimes leads special projects to implement new technologies and services.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Bengaluru+ View Contact
Keyskills: Computer science System architecture Automation Helpdesk Disaster recovery Scheduling Application development microsoft Monitoring SQL
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