Executive/ Sr. Executive - Customer Service @ Prominent Consultant

Job Description

PURPOSE OF THE ROLE A diligent player taking ownership of customer issues and ensuring that all the problems are resolved effectively. Handling critical escalations to higher management and Regulatory authorities. Needs to be a good communicator who can work under challenging environment. Job Responsibilities Handling escalations, Regulatory queries and ensuring prompt turnaround Co-ordination with RTA for timely response to the customers Monthly mailing activity for updation of static data Monitoring service quality by conducting sample check on RTA investor correspondence Liaising with internal stakeholders and follow up with external vendors on various activities Identifying process gaps/improvements to ensure customer excellence, timely delivery of response Assisting in Audit Supporting the branch/CC on escalations and investor drafts. Skills: customer service,query resolution,analytic problem solving

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Quality (QA-QC)
Functional Area: Not Applicable
Role/Responsibilies: Executive/ Sr. Executive - Customer Service

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Keyskills:   customer service query resolution analytic problem solving