Does generating business and revenue excite you Are you passionate about Customer support/Sales and achieving your targets month on month Because this role requires someone who is passionate about customer support/Sales. We are an Online Fashion jewellery Ecommerce Startup in the business for the past 6 years and going strong. We help fashion enthusiastic buyers to choose Bollywood inspired jewellery with more than 500 unique designs in more than 40 colors. Your role will be to interact with these customers on various Social Media chat platforms, WhatsApp and phone calls and help them in making their buying decisions quickly by creating a WIN-WIN
Job type: Full time
Age: Between 25-40 Y/O
Gender: Female (preferable)
Location: Vikhroli, Mumbai
Academic qualification: Any graduate/post graduate.
Experience desired: customer support/Sales experience in Ecommerce Space would be preferable, 2+ years of customer support/Sales Experience in a must
Desired Skills:
Should be excited to join a high-performance oriented team and culture Well versed with technology (basic proficiency would be required)
Fluency in English and Hindi is required (2+ languages are preferable)
Effective Communication and articulation skills
Must be an attentive listener
Good level of grasping, understanding, comprehending skills
Must possess the ability to learn, unlearn & adapt to a fast-paced environment
Being High on energy is a must Internet research capabilities for customers
Should have the ability to give feedback and assess customers requirement and pitch different products (upsell and cross selling skills)
Should be a go-getter and believer of first-time conversion
Tasks and responsibilities:
Customer Leads for Wholesale and Retail into successful orders
Retargeting existing customers and generating repeat business from them
Servicing existing customers with queries and pricing details and managing their orders
Writing and predefining effective Sales Scripts for various customer facing scenarios
Finding and partnering with Social Media Influences on YT, FB and Instagram
List building of customers
customer support/Sales reporting and Dashboard
Keyskills: online sales customer care customer support b2c marketing