Walk-in Interview - Field Collection Executive @ Navi Finserv

Job Description

About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI,
Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple,
accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise,
Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi
-Ability to learn
-Being disciplined
-Communicating well

How would your role at Navi Look Like

• Follow-up with customers for recovery of overdue amounts through field visits to customers address
• Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
• Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
• Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
• Ensure that the weekly/monthly collection target is met
• Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner

What are some of the good to have skills for this role

• Any education background
• 1 - 5 years of experience in collections ,sales or Field operations role.
• Fluent and proficient in communication in the local language
• Take responsibility of effectiveness and timely completion of work
• Understanding of the Loan process and documents as informed in training
• Planning, organizing, and time management skills along with the ability to prioritize tasks/visit

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Keyskills:   recovery collections field work convincing power