Walk in interview For Customer Experience () @ Navi Finserv

Job Description

Executive 2 - Customer Experience 

 

Roles and Responsibilities:

Calls, Emails and Chats are the major part of the Customer Experience team at Navi. This role will require
you to:

 

• Managing calls/chats/emails with customers about home loans.
• Give customers accurate info about our products, services, and company policies to assist effectively.
• Maintain the privacy of customer records and other financial details.
• Assist customers in multiple languages, ensuring they receive the same level of service regardless                                                 of the language they communicate in.
• Ensure compliance with company policies and procedures during customer interactions.
• Escalating to relevant team(s) internally and/or externally
• Provide resolutions to common issues or escalate complex cases to higher-level support or                                              management as needed.

What are some of the good to have skills for this role

 

• 1+ years customer support experience, based environment, is preferred.
• Proficiency in reading and writing English is a must. Should be able to speak English and Hindi                                                fluently. (Other regional languages known will be an added advantage)
• Exceptional grammar, communication skills & typing including speed and accuracy.
• Experience in Loans and banking process is preferred.
• Experience using Chat CRM tools like Freshdesk / Zendesk / One-Direct
• Ability to adapt to changing schedules and work in rotational shifts.

Employement Category:

Employement Type: Full time
Industry: NBFC ( Non Banking Financial Services )
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Walk in interview For Customer Experience ()

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Keyskills:   chat process customer service customer support email support