Internal Sales Associates @ Tirupur Knitwears

Job Description

1. Customer Support: Provide assistance to customers regarding product information, pricing, and order processing.

2. Sales Coordination: Work closely with the external sales team to coordinate sales activities, manage leads, and follow up on potential opportunities.

3. Order Processing: Handle the processing of sales orders, ensuring accuracy and timely delivery of products or services.

4. Communication: Maintain regular communication with clients, addressing inquiries and providing updates on products, promotions, or other relevant information.

5. Documentation: Maintain accurate and organized sales records, including customer details, orders, and communication history.

6. Quotations: Prepare and send price quotations to customers based on their requirements.

7. Market Research: Stay informed about industry trends, competitor products, and market conditions to provide valuable insights to the sales team.

8. CRM Management: Utilize Customer Relationship Management (CRM) tools to manage customer information, track interactions, and forecast sales.

9. Collaboration: Collaborate with other departments such as marketing, logistics, and finance to ensure smooth coordination of sales activities.

10. Sales Support: Assist the sales team in preparing sales presentations, proposals, and other materials needed for client meetings.

Skills:

1. Communication: Strong verbal and written communication skills are crucial for interacting with customers and internal teams.

2. Organization: Ability to manage and prioritize multiple tasks, ensuring deadlines are met and processes are streamlined.

3. Customer Focus: A customer-centric approach, understanding and addressing customer needs effectively.

4. Team Collaboration: Work well within a team and collaborate with colleagues from different departments.

5. Product Knowledge: Develop a deep understanding of the company's products or services to provide accurate information to customers.

6. Attention to Detail: Accuracy is key in order processing, documentation, and communication with customers.

7. Problem-Solving: Ability to resolve customer issues and find solutions to challenges that may arise in the sales process.

8. Technology Proficiency: Familiarity with CRM software, Microsoft Office, and other relevant tools.

9. Sales Acumen: Basic understanding of sales techniques and strategies.

10. Adaptability: Willingness to adapt to changing priorities and a dynamic sales environment.

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Keyskills:   order administration sales coordination follow-up sales activity sales administration customer relationship customer service