Technical Process Specialist
- Gamut infosystems
- 0 to 1 Yr
- Pune
- 24 days ago
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Job Description
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Technical Process Specialist
Keyskills: sap sla customer relations quality reporting service desk it chat performance Service Improvement CMDB CA Service Catalog Service Desk Management Service Lifecycle Management ISO 20000 Problem Management Service Level Management Business Information Services Library Business Alignment OLA
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