Hiring For Technical support/International @ Rivera Manpower

Job Description

WARM GREETINGS FROM RIVERA MANPOWER SERVICES!!

Hiring for International Voice process.

For more details contact below given number

Direct walk in to the clients place will not be entertained

SANKETH - 8884777***

NOTE-

* THE BELOW REQUIREMENT IS FOR THE CANDIDATES WHO ARE CURRENTLY IN BANGALORE.

* CANDIDATE SHOULD BE EXCELLENT IN COMMUNICATION.

Openings available :

Process name : International Technical support.

Qualification : Graduates / Post Graduate

Salary : Max 6 LPA + incentives

Shift timings : US Shift

Location : BANGALORE

Experience needed : Candidates should have minimum 1 years of experience into international voice process/ International tech support /Client Servicing , candidates should be flexible to work with rotational shift , Candidates should be fluent in communication

Roles and Responsibilities:-

Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Conduct research as needed

Analytical Skills

• Critical thinker and ability to exercise independent judgment
• Accuracy and attention to detail
• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools

Regards,

SANKETH

8884777***

Rivera Manpower Services.

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