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Technical Support Engineer Cad/cam/cae @ RHS Engineering

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 Technical Support Engineer Cad/cam/cae

Job Description

RHS Engineering Services is looking for Technical Support Engineer CAD/CAM/CAE to join our dynamic team and embark on a rewarding career journey
  • Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution
  • Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: RHS Engineering
Location(s): Kolkata

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Keyskills:   CAD CAM

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RHS Engineering

RHS ENGINEERING SERVICES is a Kolkata, India based company providing Knowledge Based Engineering Solutions for the mechanical and process industries. We offer world-class solutions at affordable prices for Digitization, 3D Modeling, Drafting, FEA, Dynamic Simulation, CNC code generation applicable f...