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Program Manager - Professional Services @ Icertis

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 Program Manager - Professional Services

Job Description

Role & responsibilities


  • Techno-Functional Expertise: Utilize knowledge of GenAI, Quote to Cash, and Procure to Pay processes to drive the implementation of the Contract Life-cycle Management platform.
  • Stakeholder Management: Effectively manage relationships with challenging stakeholders, including customers and internal teams.
  • Communication Skills: Demonstrate exceptional verbal and written communication skills, and effectively communicate with hybrid/remote teams.
  • Project Management: Manage complex projects involving enterprise customers, ERP/CRM integration, and scope complexity. Perform estimation, schedule management, risk management, and governance effectively.
  • Executive Presentations: Prepare and deliver presentations to executive sponsors, showcasing program progress and outcomes through weekly program reviews and monthly Steer-co reviews.

Preferred candidate profile


  • Bachelor's degree in Business, Information Technology, or a related field; Master's degree preferred.
  • Proven experience in program management within a SaaS or technology-driven environment.
  • Strong understanding of GenAI, Quote to Cash, and Procure to Pay processes.
  • Good understanding of Contract Life-cycle Management activities.
  • Excellent communication skills, both verbal and written.
  • Ability to manage complex projects and deliver results within scope, time, and budget constraints.
  • Experience with ERP/CRM integration projects.
  • Strong problem-solving skills and ability to handle challenging stakeholders.
  • Proficiency in project management tools and methodologies.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Project & Program Management
Role Category: Other Program / Project Management
Role: Program Manager
Employement Type: Full time

Contact Details:

Company: Icertis
Location(s): Pune

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Keyskills:   Business Requirements End To End Implementation Solution Implementation

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₹ 25-30 Lacs P.A

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Icertis

This is a manufacturing, Trading and Retail Sales Company.\r\nProducts: Door, Chokhat, Plywood, Board etc.