Program Manager - Pune - Birlasoft - 7 to 11

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Program Manager - Pune - Birlasoft - 7 to 11

Birlasoft
7 - 11 years
Pune
28 days ago
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Job Description

Managing EBS support project
Ensuring the SLAs(Response and resolution) are met
Keeping the track of KPIs like RCA, Value adds, Ticket reduction and automation.
Managing and motivating teams
Keeping track of the Team Productivity and ensuring productivity increase year on year.
Managinging shifts and rostering.
Team mentoring
Someone with good communication and leadership skills, that work with cross-functional teams and foster effect collaboration. Also someone that can be the point-of-contact for external as well as internal communications.
Ability to ensure deliverables meet the quality expectations
Project management and software support / development / implementation experience is desired.

Job Classification

Industry: IT Services & Consulting
Functional Area: IT Services & Consulting
Role Category: Technology / IT
Role: Program Manager - Technology / IT
Employement Type: Full time

Contact Details:

Company: Birlasoft
Location(s): Pune

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Keyskills: RCA Automation Ticketing Software support Project management EBS Management SLAS

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₹ 16-23 Lacs P.A

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Preferred City (* max. 2 w/comma)

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Birlasoft

Birlasoft Limited Birlasoft Limited

Program Manager - Pune - Birlasoft - 7 to 11

Home > Technology / IT