Designation: Senior Manager Quality
Department: Business Excellence - Coding
Work Location: Airoli, Navi Mumbai
Work from Office
Job Description:
Atleast 10 years- of experience of having worked in the Medical Coding business. Extremely knowledgeable about, Inpatient coding, Medical Coding guidelines and Coding Techniques (ICD-10, CPT) Also, must have strong knowledge of Anatomy Physiology, Advanced Medical Terminology, Psychology and Pharmacology. Efficient in using MS Office. Must have excellent communication and interpersonal skills
Duties Responsibilities :
Will be responsible for supervising and managing a team of 100+ QAs
Create an inspiring team environment with an open communication culture
Design QA capacity planning as per project requirement
Delegate tasks and set deadlines
Quality control as per client SLA
Ensure effective implementation of the organization s Quality Management System
Monitor team performance and report on metrics
Performing random audit of auditor
Perform RCA on audits observations. Identify knowledge gaps and develop an action plan with quality leads and operation managers
Discover training needs and provide coaching to QAs
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and business improvement ideas
Suggest and organize team building activities
Identify improvement opportunities and initiate action plans for improvement
Required Skills:
- 10+ years Experience in Medical Coding either in Operations or Quality team of outpatient / HCC+ Home Health medical Coding
- Should be at Leadership role to be eligible as per the role define
- The individual would have a high leadership stint in managing medium to Large sized teams for training Quality teams preferably across multiple sites
- CPC/CIC/COC/CSS any certification