Customer Service Representative @ Bharti Hr Cleaner Wala

Job Description

Company Overview Hiring Trendz Placement Services is a venture that goes beyond recruitment solutions. We strive to be your partner in the hiring process, understanding your company's unique needs and providing customized solutions. With a focus on matching values and work culture, we aim to bring together the right people to drive mutual growth. With 11-50 employees, Hiring Trendz Placement Services is dedicated to offering placement and staffing solutions. Job Overview We are seeking a skilled Junior Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling credit card queries and providing exceptional customer support. This is a full-time position located in Noida, Uttar Pradesh, India. The ideal candidate should have 1 to 3 years of experience in a similar role. Qualifications And Skills 1-3 years of experience in a customer service role Knowledge of credit card processes and banking procedures Strong. communication skills with excellent phone etiquette Ability to multitask and manage time effectively Data entry and computer skills Customer-oriented with a strong focus on customer satisfaction Ability to cross-sell products and services Problem-solving and conflict resolution skills Familiarity with inbound customer service process Basic understanding of financial and banking concepts Roles And Responsibilities Handle inbound credit card queries from customers in a professional and efficient manner Provide accurate information and solutions to customer inquiries and problems Assist customers with credit card applications, payments, and account management Develop and maintain knowledge of credit card products, policies, and procedures Cross-sell additional products and services to customers as opportunities arise Ensure all customer interactions are properly logged and documented Adhere to company policies and guidelines for quality assurance Collaborate with team members and other departments to resolve customer issues Maintain a high level of professionalism and customer service excellence at all times

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   Customer Service Communication Skills Phone Etiquette Time Management Data Entry Computer Skills Customer Satisfaction Conflict Resolution Inbound Customer Service Credit Card Processes Banking Procedures Multitasking Crossselling Problemsolving Financial Concepts