Operations Manager @ Rianshi Developers

Job Description

Company Description Barefoot pioneered tourism development in the Andaman Islands commencing 2004 and remains one of the leading resort brands in the region, with high referral and repeat client rates. Barefoot Scuba is Indias first PADI 5 Star Instructor Development Center, having played a principal role in promoting the sport of Scuba Diving in India, in seeding the industry in Andaman and in creating livelihoods through its Dive Master and Instructor Training programs, which have since spawned more than 70 additional dive centres generating more than a thousand jobs in Andaman. Role To oversee the operational aspects of the unit in respect of Rooms, Housekeeping, F&B, Engineering, Purchase & Security and to oversee the operations & guide the unit to optimize revenues, profitability & growth. Key Responsibilities Managerial To oversee the operations & guide the hotel to optimize revenues, profitability & growth. To provide the highest level of comfort and hospitality to. all guests. Forecast trends in occupancy, budget for room sales, average rate and other revenue. Plan and Budget the revenues and costs for Front Office, Housekeeping, Food and Beverage Service and Production department. Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from employees to draw an action plan. Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. Actively participate in Recruitment and Performance Appraisal/ Management of the staff. Constantly benchmark & innovate products & services in line with changing customer expectations. Drive a Performance culture through all levels of employees in the unit. Responsible for managing food costs, upholding menu standards, and controlling inventory. To create event-specific menus for occasions. Achievement of budgeted Spa, Souvenir Shop and food sales & beverage sales. To assist in menu planning and pricing. To ensure that operational standards are met in regards to food safety regulation. Operational Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service to all guests. Ensure that all the operational standards set for all the equipments & processes are followed. Develop departmental trainers in association with the training department & oversee all the training activities within the Resort departments. Timely analysis of Food & Beverage Prices in relation to competition. Supervise and direct the daily activities of Front Office, F&B and Housekeeping staff. Ensure that the premises is safe and secure, coordinate with security to maintain the safe environment inside the premises for the guest and the staff. Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these. Assure bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared. Assure the maintenance of bar control policies. Completion of monthly inventory and report of all the department. Efficiently manage the inventory of supplies, linen, crockery, cutleries, glassware and equipment Monitor and control consumption of cleaning supplies, devise methods for optimal usage of cleaning supplies Ensure through regular monitoring of Guest Feed backs, prompt, efficient and accurate service to all guests are extended. Plan and implement preventive maintenance and cleaning schedules for rooms and public areas. Monitor productivity standards and Schedule staff in order to optimize manpower. Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc). Co-ordinate with the Engineer in the area of repair & maintenance. Participation in Manager on Duty shifts as required. All other duties as directed by the Resort Manager

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Quality (QA-QC)Process Control
Functional Area: Not Applicable
Role/Responsibilies: Operations Manager

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Keyskills:   Hospitality Management Revenue Management Budgeting Recruitment Menu Planning Inventory Management Customer Service Staff Management Training Safety Management Maintenance Cleaning Standards