Customer Success Account Manager @ Adobe

What you ll do as a CSAM Develop understanding of Adobes Digital Media line of products and lead with value-led conversations with customers for these solutions. Create a value-based relationship with new & existing North American Adobe SMB customers. Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails. Execute Marketing Qualified Leads with a defined SLA to maximize Revenue. Research customer contracts and purchasing history in Adobes various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc. Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

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