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Zonal Sales Manager @ IndiaMART

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 Zonal Sales Manager

Job Description

We are looking for a dynamic professional to manage a P&L role focused on delivering a world-class service experience to existing customers. The position emphasizes upselling premium packages, driving client retention, and ensuring customer satisfaction through a needs-driven service team. Additionally, you will execute strategic marketing initiatives to enhance client engagement and service outcomes.

  • Drive business growth for both topline and bottom-line in the Zone.
  • Develop and execute the annual operating plan, including revenue and cost forecasting.
  • Achieve monthly, quarterly, and annual sales targets by generating revenue from existing paid members.
  • Ensure timely delivery of services, maintaining high standards for client satisfaction.
  • Analyze customer feedback to gather business intelligence, assess core service benefits, and ensure high client satisfaction.
  • Establish a robust system for maximizing customer retention. Recruit, train, and develop a proactive, consultative client servicing team focused on delivering exceptional customer experiences

Experience and Education-

  • MBA graduate with strong academics
  • 7+ yrs. of experience in Sales / Servicing / Retention
  • Preference for candidates with team handling experience of 100+ team members in last 4yrs

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Sales & Business Development
Role Category: Enterprise & B2B Sales
Role: Zonal Sales Manager (B2B)
Employement Type: Full time

Contact Details:

Company: IndiaMART
Location(s): Delhi, NCR

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Keyskills:   Client Servicing Team Handling Upselling Cross Selling Client Retention Pnl Management Renewals B2B Sales People Management Revenue Generation

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IndiaMART

IndiaMART is Indias largest B2B online marketplace that connects buyers and sellers across the country. It helps small and medium businesses grow by providing a digital platform to showcase their products and services and reach customers easily. IndiaMART operates across multiple product categorie...