As the single point of contact between the supply chain and Customer Project Manager, the Delivery Coordinator maintains proactive communication and interaction with Customer Project Managers and the Supply Chain personnel regarding order status in cases where an Implementation Coordinator is not assigned. He/she contacts the appropriate employees directly on any matters regarding queries, problems, change decisions, or required information. He/she is responsible for all the day-to-day activities within order management.
Key Areas of Responsibility
Core Competencies
Must have the ability to listen, to be clear and ensure you re understood. That information flows with the right messaging, at the right time with technical and non-technical partners.
Lead rather than just manage. That means providing a vision and a roadmap for success and serving and empowering your team to get the projects completed successfully.
Effective team collaboration and drive team excellence; doing the right thing always and making good sound decisions.
Effective personal management and organization, someone who doesn t get caught up on the lower importance and sticks to focusing the best part of your time on the critical few.
Results-oriented; set and meet/exceed objectives. Must always be steps ahead, knows what s next and what success looks like. Sets up realistic schedules and then manages the resources to keep on track.
Risk management: adaptive/predictive problem-solving and being able weigh the pros and cons of solutions to problems to choose the right way forward.
Basic Qualifications
Bachelor s or equivalent
Fluent in English
Minimum 5 years of experience in Customer Fulfilment, Order Management, Customer Support, and interaction or relevant
Ability to see the Big Picture Excellent Communication (written and verbal) and Interpersonal Skills
Self-starter, customer centric, team player Clear thinker Leadership and persuasive skills
Global team management
Good problem solving and analytical skills Proactive organizational skills
Emotional intelligence - ability to perform under pressure MS Office, Use of Systems (ERP, SAP)
General knowledge of Customer Support processes.
Preferred Qualifications
BA/BSC degree / Any PG Degree.
Keyskills: Order management Supply chain Telecom Hospitality Team management Process improvement Customer support MS Office Risk management Recruitment
At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...